Refund policy

Returns in the U.S. will be accepted within 30 days, used or unused, but must be in original packaging. Simply mail the item(s) you want to return back to the address below and your purchase will be refunded as soon as the return item is received. If you want to return the item in its original packaging, we can send you a return shipping label for $3.99 per item or envelope returned.

To start a return, you can contact us. Please send returns to the following address: 
P.R. Gear Returns
1539 E 1110 N
Orem, UT 84097

You can always contact us for any return question. 

Self Serve Returns: https://shopify.com/71802650929/account 

International returns: All as above but buyer must ship item back at their own expense in any way they choose. 

For exchanges, simply place a new order and mail the old item(s) back to:

P.R. Gear
1539 E 1110 N
Orem, UT 84097

Contact us for a return shipping label. Your purchase will be refunded as soon as the return item is received. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping will be paid by the buyer/returner. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@prgear.com.